Shipping policy

Free shipping on all orders over $150

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time

Shipping time varies by location. These are our estimates:

Max delivery time – 45 business days.

*This doesn’t include our 2-7 day processing time.

Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns

If there is an issue with the order you receive, please contact us via email: support@n2tclothes.com . One of our representatives will be happy to help make things right within 30 days of receiving your order.

Lost Orders

If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

Cancellations

All of our products are made to order. If you wish to cancel or amend your order, please send us an email ASAP after ordering. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours or twelve hours depend on our production condition at that time.

Once your order has gone to production, we can’t cancel your order, you may be eligible for a replacement depending on the situation.

Return Policy

Your item is eligible for return if at least one or more cases listed below happens:

+ The printed image is not clear.

+ The printed image is not in the center of the shirt.

+ Package received wrongly against the order.

+ Damaged due to delivery: torn, dirty…

+ The order is not in the right size, color or style compared to the order.

+ Other mistakes caused by us…

If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. N2T Clothes Store will refund or exchange an item when the issue is verified to be correct.

Return address: 151 W Valley Blvd, Colton, CA 92324, US

Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.

Refunds Policy

When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.

Your refund will be issued to the same credit card or original method of payment that you used to order.

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

Shipping costs are non-refundable, you must pay 5% transaction fee. If you receive a refund, the cost of return shipping and transaction fee will be deducted from your refund.

Late or missing refunds

1. If you haven’t received a refund yet, check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@n2tclothes.com

Exchanges

All products go through a quality control check before being sent to you – But just in case read below!
If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.

• The printed image is not clear.
• The printed image is not in the center of the shirt.
• Package received wrongly against the order.
• Damaged due to delivery: torn, dirty…
• The order is not in the right size, color or style compared to the order.
• Other mistakes caused by us…

Once the issue is verified to be correct, we will send you a replacement product

NOTE: Please refer to the size guide. We will not take any responsibility about the size if we made it as your request. In case of shipping the wrong size in comparison with the order we will follow the above policy.

Customer Support 24/7

Email : support@n2tclothes.com