Frequently Asked Questions
Here are the necessary steps:
1. Choose your sizing and color.
2. Click “Add to my cart”.
3. Simply check your cart out on the cart icon on the right upper conner of your device.
4. Everything will be straight forward from there such as: Contact Information/ Payment.
5. Emails and SMS(s) will be sent as a confirmation to your order
6. We will then prepare and ship your purchase ASAP
Our support team is always happy to guide you at any step!
We accept Paypal.
We accept all major credit and debit cards, including Visa, MasterCard.
All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us : Mail: [email protected] if your order hasn’t arrived within the expected lead time.
Please refer to the page Check Your Order on our site and enter the Tracking Number which will be sent to you later on, check it here Check Tracking Your Order.
Please note that it can sometimes take up to 10 business days for your tracking information to start updating after your order has been shipped. Please don’t be alarmed, your order is on its way!
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.
If your item was not arrived within 60 days, please Contact Us, we will help you track your item down!
Shipping to over 200 countries.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. HOWEVER, duties and taxes are calculated and changed by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges might be for your order.
That is a absolutely AMAZING idea! I would love to see you wearing your own design, just simply sent the designs over and we are happy to complete it for you! Please Contact Us for further instruction!
Affordability!
All of our products are made in China as we want our products to be affordable to everyone. By placing our factory in China, we are able to reduce the labor cost while maintaining the high level of skill, the materials are cheaper and the shipping costs are also be reduced significantly. If we are to place our facility in the United States, in the State of Hawaii in particular, the price will went up to 1.5 times. Therefore, please do not be surprised if you order(s) is coming from China, it is just a place, Chinese labor is very skillful and the product quality remains the same if not better!
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.
Return Instruction
If you would like to return an item toOnlyB Style, please follow the instructions below within 30 days of delivery. Safely pack the things within the original packaging that came with the merchandise . All Handbags must be returned in fitness .If the Handbags received is broken , please contact Customer Service.
Exchange
so as to exchange a product please contact us at Mail:[email protected]
and that we will process the exchange a 20$ restocking fee may apply.
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us: [email protected]
If this happens, we are truly sorry. Please email us at Mail: [email protected]and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!